Terms of Use

Last Updated: October 17, 2025

Welcome to Solavento. These Terms of Use govern your access to and use of our website, services, and platform. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

1. Acceptance of Terms

By creating an account, accessing our website at Solavento.world, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. These terms apply to all users, including visitors, registered users, and consultants.

2. Description of Services

Solavento provides an online platform connecting clients with professional consultants for remote consultations, advisory services, and professional recommendations. Our services include:

Access to qualified consultants across various professional fields
Communication tools for remote consultations
Scheduling and appointment management
Secure payment processing
User account management and profile creation

3. Eligibility and Account Registration

3.1 Age Requirements

You must be at least 18 years old to use our services. By using our platform, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding contracts.

3.2 Account Creation

To access certain features, you must register for an account by providing accurate, current, and complete information. You agree to:

Provide truthful and accurate information during registration
Maintain and promptly update your account information
Maintain the security and confidentiality of your login credentials
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities that occur under your account

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time if you violate these terms or engage in fraudulent, illegal, or harmful activities.

4. User Responsibilities and Conduct

4.1 Prohibited Activities

You agree not to:

Violate any applicable laws, regulations, or third-party rights
Provide false, misleading, or fraudulent information
Impersonate any person or entity or misrepresent your affiliation
Harass, threaten, or harm other users or consultants
Transmit viruses, malware, or any harmful code
Attempt to gain unauthorized access to our systems or networks
Interfere with or disrupt the integrity or performance of our services
Scrape, copy, or collect user data without authorization
Use our services for any illegal or unauthorized purpose
Circumvent any security features or access controls

4.2 Content Standards

Any content you submit, upload, or share through our platform must not:

Contain defamatory, obscene, or offensive material
Violate intellectual property rights of others
Include confidential information without proper authorization
Promote discrimination, hatred, or violence
Contain spam, advertising, or unsolicited promotions

5. Consultant Services and Client Relationships

5.1 Independent Professionals

Consultants on our platform are independent professionals. Solavento acts solely as a platform provider and does not employ consultants. We do not guarantee the quality, accuracy, or outcomes of any consultations or advice provided by consultants.

5.2 Professional Responsibility

Consultants are solely responsible for:

The accuracy and quality of their professional advice
Maintaining appropriate professional qualifications and licenses
Complying with applicable professional standards and regulations
Their communications and interactions with clients

5.3 Client Responsibility

Clients acknowledge that:

They are responsible for selecting appropriate consultants
They should verify consultant credentials and qualifications
Consultation results may vary and are not guaranteed
They should exercise independent judgment when following advice

6. Payments and Fees

6.1 Service Fees

Fees for consultations are determined by individual consultants and displayed before booking. By booking a consultation, you agree to pay the stated fees. Solavento may charge platform fees or commission on transactions, which will be clearly disclosed.

6.2 Payment Processing

Payments are processed through secure third-party payment providers. You agree to provide valid payment information and authorize us to charge your selected payment method.

6.3 Refunds and Cancellations

Refund and cancellation policies are established by individual consultants and may vary. Please review the specific cancellation policy before booking. Solavento may facilitate refund processing but is not responsible for consultant refund decisions.

6.4 Taxes

You are responsible for determining and paying any applicable taxes related to your use of our services or consultant fees.

7. Intellectual Property Rights

7.1 Platform Ownership

All content, features, functionality, and materials on our platform, including text, graphics, logos, icons, images, software, and design, are owned by Solavento or our licensors and are protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our platform for its intended purpose. You may not:

Reproduce, distribute, or create derivative works from our content
Remove or modify any copyright or proprietary notices
Use our trademarks or branding without written permission
Reverse engineer or decompile any part of our platform

7.3 User Content

You retain ownership of content you submit to our platform. By submitting content, you grant Solavento a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and display such content for the purpose of operating and improving our services.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using our services, you consent to our data practices as described in the Privacy Policy.

9. Disclaimers and Limitations of Liability

9.1 Service Availability

Our services are provided on an "as is" and "as available" basis. We do not warrant that:

Our services will be uninterrupted, secure, or error-free
Any defects or errors will be corrected
Our platform will be free from viruses or harmful components
Results obtained from using our services will be accurate or reliable

9.2 Professional Advice Disclaimer

Solavento does not provide professional advice. All consultations and advice are provided by independent consultants. We do not endorse, guarantee, or verify the qualifications, expertise, or advice of any consultant. You use consultant services at your own risk.

9.3 Limitation of Liability

To the maximum extent permitted by law, Solavento and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from:

Your use or inability to use our services
Any consultant advice, services, or conduct
Unauthorized access to or alteration of your data
Any third-party content or conduct on our platform

Our total liability for all claims related to our services shall not exceed the amount you paid to Solavento in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Solavento, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising from:

Your violation of these Terms of Use
Your use of our services
Your violation of any third-party rights
Any content you submit to our platform
Your conduct in connection with our services

11. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or resources. These links are provided for your convenience only. We do not endorse and are not responsible for the content, accuracy, or practices of third-party sites. Your use of third-party services is at your own risk and subject to their terms and conditions.

12. Modifications to Terms

We reserve the right to modify these Terms of Use at any time. We will notify you of material changes by:

Posting the updated terms on our website
Updating the "Last Updated" date
Sending notice to your registered email address for significant changes

Your continued use of our services after changes take effect constitutes acceptance of the modified terms. If you do not agree to the changes, you must discontinue using our services.

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us at help@Solavento.world or using account settings. Termination does not relieve you of any obligations incurred prior to termination.

13.2 Termination by Us

We may suspend or terminate your access to our services immediately, without prior notice, if:

You breach these Terms of Use
We suspect fraudulent or illegal activity
Required by law or regulatory authority
We discontinue our services

13.3 Effect of Termination

Upon termination:

Your right to use our services immediately ceases
We may delete your account and content
Outstanding payment obligations remain enforceable
Provisions that by their nature should survive will continue to apply

14. Dispute Resolution

14.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us to attempt to resolve any disputes informally. Please send dispute notices to help@Solavento.world with a detailed description of the issue and your desired resolution.

14.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute arising from these terms or our services shall be resolved through binding arbitration rather than in court, except where prohibited by law. Arbitration will be conducted by a neutral arbitrator in accordance with established arbitration rules.

14.3 Class Action Waiver

You agree that disputes will be resolved on an individual basis only. You waive any right to participate in class actions, class arbitrations, or representative proceedings.

15. General Provisions

15.1 Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices or agreements published on our platform, constitute the entire agreement between you and Solavento regarding our services.

15.2 Severability

If any provision of these terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

15.4 Assignment

You may not assign or transfer these terms or your account without our prior written consent. We may assign our rights and obligations without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet service failures.

15.6 Notices

Legal notices to Solavento should be sent to:

Solavento
Sisulu St, Pretoria Central
Pretoria, 0002
South Africa
Email: help@Solavento.world

We may provide notices to you via email to your registered email address or by posting on our website.

15.7 Language

These Terms of Use are drafted in English. Any translations are provided for convenience only. In the event of any conflict, the English version shall prevail.

16. Contact Information

If you have questions, concerns, or feedback regarding these Terms of Use, please contact us:

Email: help@Solavento.world
Phone: +27 87 086 8701
Address: Sisulu St, Pretoria Central, Pretoria, 0002, South Africa
Website: Solavento.world

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. Thank you for choosing Solavento for your professional consultation needs.