Privacy Policy

Last Updated: January 21, 2025

Solavento ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Solavento.world and use our online consultation services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Schedule a consultation
Fill out forms on our website
Subscribe to our newsletter
Contact us via email or phone

This information may include:

Name and contact details (email address, phone number, mailing address)
Account credentials (username and password)
Payment information
Professional background and consultation preferences
Communication records and consultation notes

1.2 Automatically Collected Information

When you access our website, we automatically collect certain information, including:

IP address and device identifiers
Browser type and version
Operating system
Referring URLs and pages viewed
Date and time of visits
Clickstream data and navigation patterns

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve our consultation services
Communication: To respond to inquiries, send appointment reminders, and provide customer support
Personalization: To customize your experience and deliver relevant content
Payment Processing: To process transactions and manage billing
Analytics: To understand how users interact with our platform and optimize performance
Marketing: To send promotional materials, newsletters, and service updates (with your consent)
Security: To detect, prevent, and address technical issues and fraudulent activity
Legal Compliance: To comply with applicable laws and regulations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party vendors who perform services on our behalf, including:

Payment processors
Cloud hosting providers
Email service providers
Analytics platforms
Customer support tools

3.2 Professional Consultants

When you schedule a consultation, we share relevant information with the assigned consultant to facilitate the service.

3.3 Business Transfers

If we undergo a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose information when required by law, legal process, or to protect our rights, property, or safety, or that of our users or the public.

3.5 With Your Consent

We may share information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure server infrastructure
Regular security audits and assessments
Access controls and authentication protocols
Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

The nature and sensitivity of the information
The purposes for which we process the information
Legal and regulatory obligations
Legitimate business interests

When information is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You may request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

6.2 Correction

You may request correction of inaccurate or incomplete personal information.

6.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

6.4 Restriction

You may request restriction of processing of your personal information in certain circumstances.

6.5 Objection

You may object to processing of your personal information for direct marketing purposes or based on legitimate interests.

6.6 Withdrawal of Consent

Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

6.7 Marketing Communications

You may opt out of receiving marketing emails by clicking the unsubscribe link in our communications or contacting us directly.

To exercise any of these rights, please contact us at help@Solavento.world or call +27 87 086 8701.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification to registered users
Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Solavento
Sisulu St, Pretoria Central, Pretoria, 0002, South Africa
Email: help@Solavento.world
Phone: +27 87 086 8701
Website: Solavento.world

12. Additional Information

12.1 Automated Decision-Making

We may use automated systems to analyze information and improve our services. You have the right to request human review of automated decisions that significantly affect you.

12.2 Do Not Track Signals

Our website does not currently respond to "Do Not Track" browser signals, but you can control tracking through cookie settings and browser preferences.

12.3 Data Protection Officer

For privacy-related inquiries, you may contact our data protection team at help@Solavento.world.

Thank you for trusting Solavento with your personal information. We are committed to protecting your privacy and providing transparent, secure services.